$350 Members/$475 Nonmembers
The popular NATA Certified Customer Service Representative (CCSR) Program will teach attendees valuable knowledge and customer service skills in order to set the tone for successful customer services experiences. They will learn how to deal with disgruntled customers and turn a marginal customer transaction into a fulfilled client transformation.

Session Topics will include:
  • Building long-term profitable customer relationships.
  • Setting service standards & bringing them to life.
  • Making a good first impression.
  • Teamwork and leadership skills.
  • Fuel and service invoicing.
  • Up-selling fuel and other services.
  • Conflict resolution.
  • Anticipating customer needs.
  • Customer service dos and don'ts.
  • Measuring your organization's customer service effectiveness.
  • Cultural awareness.
Who should attend:
  • FBO Customer Service Representatives (CSRs)
  • Aircraft Greeters and Facilitators
  • Concierge Personnel
  • Schedulers and Dispatchers
  • Managers and Supervisors
  • Anyone involved in delivering a great customer service experience

Have questions, please contact NATA at events@nata.aero or (202) 774-1535.

Cancellation Policy: 
Registration fee is refundable two weeks out less a $50 processing fee; however, substitutions are permitted at anytime or a change to a different seminar within the same year is acceptable. No registration fees are refunded within two weeks of the training.

Instructed By: 

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