Operational and Safety Audit “Gotchas” - $49.95
Do you have an operational or safety audit coming up this year? Are you sure you’re prepared? NATA is hosting a special webinar at 1 PM EDT on May 9 to discuss common third-party audit problem areas and frequent findings.
Lindsey McFarren, President of McFarren Aviation Consulting, will be the speaker. Lindsey is a certified Air Charter Safety Foundation Industry Audit Standard auditor, International Standard for Business Aircraft Operations (IS-BAO) auditor, and NATA Ground Audit Standard auditor. She has conducted numerous third-party audits utilizing these standards as well as dozens of operational and safety assessments for Part 135 operators.
Lindsey will share her experiences regarding common audit “gotchas” and overall problem areas, including:
- Policy vs. procedure
- Flight and duty misunderstandings
- Training recordkeeping
- And more
Speakers: Lindsey McFarren, President of McFarren Aviation Consulting
When: May 9, 2013 @ 1:30 EDT
What FBO Customers Want - AIN Survey Says... Webinar
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Free
Aviation International News (AIN) surveys users every year and ranks FBOs according to their input. Join Curt Epstein and gain perspective on the background of this survey and the real mechanics behind its highly anticipated results.
What will you take away from this webinar?
- The historical background of this survey
- The methodical process behind this survey
- The categories that evolved over the years
- Hear highly anticipated comments of the users
- Learn who the top ranked FBOS are
- Learn why users avoid an FBO
- Learn why users select an FBO
Speakers: Curt Epstein and David Leach with Aviation International News
New NATA Workers' Compensation Insurance Program™ = Savings Webinar
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Free
NATA and Beacon Aviation Insurance Services hosted a webinar last Thursday for members with questions about the new NATA Workers’ Compensation Insurance Program™. John Cunningham, President, Bob McManus, Vice President, and Dick Woodall, Director Sales & Marketing at Beacon answered questions about the new program, how it is different from previously offered workers’ compensation programs, how to get a quote and switch providers, and more.
Click Here to Place Order
Tackling Supervisor Challenges Webinar
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$49.95
The new supervisor wants to shine from the beginning. He puts in extra hours, works hard, demonstrates nothing but enthusiasm, but then the problems begin. But then it comes time to sit on the "other" side of the table. There are challenges that come with having to manage those employees who not too long ago were peers with the supervisor. They used to hang out together, go to lunch, talk on the phone regularly, or grab a beer together after work. Is it any wonder that the employee doesn't take the new supervisor seriously when he starts to assign work, much less tries to manage the employee's performance?
This is one of many challenges new and experienced supervisor face as they try to create, maintain and improve their team. This webinar will address some of the challenges faced by supervisors and provide some tools for overcoming and tackling these challenges.
Do you have any of these challenges listed below as a supervisor? Then join us for our webinar on "Tackling Supervisor Challenges."
Some challenges faced by supervisors:
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To create cohesion and unity amongst varied skill levels and personalities
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To get everyone on the shift to work as safely as they can and perform good customer service
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Not knowing how to motivate and/or discipline my employees
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Keeping consistent, accurate and positive communication between all shifts
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Being a constant great example for my employees
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To make a healthy and pleasant work environment
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Time management
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Getting respect from those who have been there longer than me
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Lack of specific support from upper management
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Being more assertive
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Employee relationships/conflicts
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To lead all my employees fairly and equally
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Trying to stay consistent on training
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Delegation
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Dealing with several personalities/departments
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Dealing with upset customers
Speaker: Bob Hobbi, Founder, President and CEO ServiceElements
When: December 13, 2012 from 1 to 2 eastern
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Fuel Handling and Quality Control Webinar Series Fall 2012 |
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NATA recently offered a four-part webinar series on fuel handling and quality control challenges. The webinars were specifically designed to provide information that your staff needs to ensure that clean, dry and on-specification fuel is provided to every aircraft that visits your facility.
For a purchase price of $295 for members and $395 for non-members, you have access to unlimited use of recordings of all four webinars to use at your convenience. Included with your purchase is a copy of NATA’s Refueling and Quality Control Procedures for Airport Service and Support Operations.
Aviation Fuel Quality Control from Receipt to Issue
Jim Gammon, Gammon Technical Products
Aviation Quality Control – Record Keeping
Reed Fuller, Ascent Aviation Group
Fuel Additives
Carl Hammonds, Hammonds Companies
Aviation Fuel Filter Monitors - EI-1583, 6th Edition
Rick McKenna, Velcon
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The Most Important Question to Ask a Customer |
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During this webinar, we’ll discuss ways to determine your SQ (Service Quotient) score. Similar to what an IQ score reveals about a person, an SQ score can reveal a lot about your FBO and how well you are meeting the needs of your customers. We’ll discuss ways to benchmark your customer service efforts and reveal to you to secret question you
should always ask a customer.
Speakers: Ron Jackson, The Jackson Group
Speakers: John Enticknap, Aviation Business Strategies Group
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Application of Commercial Taxes to Private Flights - Webinar Series Package $249.00 |
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NATA hosted a three-part webinar series in July on this topic. The webinars may be purchased separately or together as a package.
All webinar revenue will be applied to NATA's advocacy and communications efforts in opposition to the expansion of commercial excise taxes to private flights.
About the Issue
Congress created different taxes for commercial and non-commercial aircraft operations. In both cases, taxes collected are for the benefit of the Airport and Airway Trust Fund. The commercial federal excise taxes are imposed on amounts paid by passengers on the airlines and other commercial air carriers. Non-commercial excise taxes are applied on the fuel used in private or general aviation operations. The IRS has generally chosen to ignore how the FAA regulates operations and, instead, makes its own determination (IRS Revenue Ruling 78-75). Despite decades of accepted practice, the IRS is now attempting to expand the scope of operations covered by commercial taxes to those that are clearly private in nature.
At issue is that, after decades of prior audits, guidance (IRS Revenue Ruling 58-215) and enforcement that have consistently deemed operations conducted with the assistance of an aircraft management company to be private and thus subject to the noncommercial taxes, the IRS is now attempting to reverse course and deem all such operations as commercial.
This course reversal from the IRS is most recently shown in a Chief Counsel Advice (CCA) memorandum issued in early March. Although this communication cannot be used or cited as precedent, this information is already being widely discussed among IRS auditors and is influencing their approach to audits.
The CCA reviews three scenarios wherein the IRS Chief Counsel determines that the fees paid by an aircraft owner to a company for contracted aircraft management services makes the operations commercial and, therefore, those fees are subject to the commercial federal excise taxes. By deeming these situations to be commercial aviation, the IRS position equates flights by a private individual, flying on his or her own aircraft, to and from locations of the owner’s choosing, at times determined by the owner as essentially the same as someone who bought an airline ticket.
If allowed to stand, the likely result of this IRS position is that aircraft owners will be less likely to use management companies, particularly when services provided by an air charter operator, and will establish total “in-house” flight departments. This will cause owners to miss out on the safety and compliance benefits of working with contracted expertise, while also decreasing the number of aircraft available in the on-demand charter market. This loss of aircraft supply would lead to higher charter costs and some air carriers laying off employees or shutting down entirely due to the loss of available aircraft in the marketplace.
To assist members in fully understanding the impact that this CCA is already having on the aircraft management community, NATA developed a three-part webinar series with leading subject matter experts. This series provides a comprehensive overview of the issues in the CAA, how members can prepare for an audit, how aircraft management agreements could be revised and how to achieve balance between IRS FET issues and FAA operational control issues for managed aircraft that are also utilized in Part 135 operations.
Dates:
July 11, 2012 at 12:00 EST - The Audit Process - Nel Stubbs, Conklin & de Decker
July 18, 2012 at 12:00 EST - Prospective Preparation and Planning Opportunities - Keith Swirsky, GKG Law, P.C.
July 25, 2012 at 12:00 EST - Achieving Balance - Kent Jackson, Jackson & Wade, LLC
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Application of Commercial Taxes to Private Flights
Webinar 3 of 3 - Achieving Balance $99.00 |
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The third webinar in our series provides a summary of the prior issues and questions discussed and provide operators with an understanding of the need to ensure that proper FAA operational control standards are adhered to while operators at the same time endeavor to best position their business for potential IRS audits.
Webinar Speaker: Kent Jackson, Jackson & Wade, LLC -
Bio
Date: July 25, 2012 at 12:00 EST
All webinar revenue will be applied to NATA's advocacy and communications efforts in opposition to the expansion of commercial excise taxes to private flights
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Application of Commercial Taxes to Private Flights
Webinar 2 of 3 - Prospective Preparation and Planning Opportunities
$99.00 |
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This second webinar in the series helps operators providing management services to better understand if and how they should approach possible revisions to their management agreements in light of on-going audit activity and the issues highlighted in the CCA.
Webinar Speaker: Keith Swirsky, GKG Law, P.C. -
Bio
Date: July 18, 2012 at 12:00 EST
All webinar revenue will be applied to NATA's advocacy and communications efforts in opposition to the expansion of commercial excise taxes to private flights
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Application of Commercial Taxes to Private Flights
Webinar 1 of 3 - The Audit Process $99.00 |
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The first webinar in our three-part series gives an overview of the process operators can expect during an IRS FET audit. Operators will learn how to prepare and what to expect during the audit. The rights of the taxpayer (i.e. the charter operator) will be covered, including details on the appeals process. Operators will gain confidence in how to prepare if notified of an audit and have an understanding of the timing and process involved.
Webinar Speaker: Nel Stubbs, Conklin & de Decker - Bio
Date: July 11, 2012 at 12:00 EST
All webinar revenue will be applied to NATA's advocacy and communications efforts in opposition to the expansion of commercial excise taxes to private flights.
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2012 How To Market Your FBO With Little Or No Out-of-Pocket Expense! $49.95 |
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There are plenty of ways to attract new customers to your FBO without breaking your budget or robbing your kids’ piggy bank. During this webinar, we’ll discuss various ways to market your FBO with little or no out-of-pocket expense.
Speakers: Ron Jackson, The Jackson Group
Speakers: John Enticknap, Aviation Business Strategies Group
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2012 Dealing With Hazardous Materials
$49.95 |
Everything we do in aviation involves the use of Hazardous Materials. This webinar will discuss the obligations imposed by OSHA, EPA, FAA, Customs, and state and local governments on the purchase, storage, use and disposal of hazardous substances.
Speaker: Lindsay McGuire, Esq., McBreen & Kopko
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2012 NATA Safety
1st PLST Online Tips Webinar (FREE) |
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The NATA Safety 1st team will review the learning management system and available reports as well as introducing a new report available to trainers. Frequently asked questions from the trainers and students of the PLST program will be discussed and live questions from participants on the webinar will be answered.
Speakers:
Amy B. Koranda, Director, Safety and Training
Speakers: Elizabeth Nicholson, Safety
1st Programs Manager
Speakers: Louis Soares, Safety
1st Assistant Manager
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2012 Generational Strangeness: Communicating Across The Ages Webinar
$49.95 |
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Communication styles are generally equated with personality, gender, and even occupation. However, intergenerational communication challenges now exist in the aviation workplace. In this webinar, we will define and discuss communication tendencies of different generations, and the challenges that occur in the workplace as a result. Participants will leave the session with solutions to solve communication challenges across the ages, thereby increasing organizational effectiveness.
Speaker: ServiceElements: Christine Hill, Sunshine McCarthy
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FET Overview For Air Charter Operators
$49.95
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NATA's popular overview of federal excise taxes (FET) returns for 2012. This webinar will provide employees responsible for managing FET assessment, collection or remission for air charter operations the knowledge to accomplish those tasks successfully.
Speaker: Jacque Rosser
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NATA Safety
1st has established the NATA Safety 1st Ground Audit Program and the guidelines to create a consistent operational safety standard for fixed base operators, airports, and other service providers while increasing the overall safety level of these operations. This webinar will give an overview of the guidelines, the reason for the standard and a general review of objectives.
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| 2012 How To Mitigate Fines From TSA CBP FAA EPA Webinar $49.95
The federal government is looking to fine collection as a revenue source, and it is becoming increasingly difficult to negotiate down fines. This webinar will discuss how to analyze violations, how to defend and/or mitigate violations and, most importantly, what steps you can take to ensure that you are prepared so the next time you are violation-proof.
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2012 What Does Final Passage Of FAA Reauthorization Mean For Aviation Business - (Free) Congress recently passed legislation, H.R. 658 the FAA Modernization and Reform Act of 2012, to reauthorize the Federal Aviation Administration (FAA) for four years, the first bill since the expiration of the previous long-term bill in September 2007. H.R. 658 includes a number of provisions important to NATA members. Join us on Tuesday, February 21, 2012 as NATA staff run through the aspects of the bill that impact the membership.
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We will explore standard customer and vendor agreements used in FBO, Part 135 and Part 145 operations at airports, including key terms and conditions, and pointers on how to negotiate favorable terms. We will also discuss indemnity issues and how this one issue can make or break your business.
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NATA Emergency Response Plan (ERP) Webinar -
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$49.95)
On November 10th, NATA presented a one-hour webinar covering aviation emergency response planning (ERP). The session discussed the following key areas:
1. Why do you need an ERP?
2. What should your ERP look like?
3. How do you know your ERP will work?
4. What should you do if something bad happens?
5. Lessons learned from The Real World
6. Q&A
Click here to place order - $49.95 |
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The final date for compliance with the EPA’s Spill Prevention, Control and Countermeasures (SPCC) rules is set for November 10 of this year. Is your facility ready?
The SPCC rules require facilities with aboveground storage of oils (including aviation fuels) in excess of 1,320 gallons to have and implement an SPCC plan. If a facility stores more than 10,000 gallons, their SPCC Plan must be certified by a Professional Engineer. The rules governing SPCC underwent a major re-write in 2002 and amendments in 2006 and 2009. Now compliance with all three rule changes is just around the corner.
The SPCC Compliance Webinar will give your facility the latest information on compliance with the complex rules and will include featured speaker, George Gamble, founder of 2G Environmental. 2G Environmental was founded in 2003 and has extensive experience in aviation specific SPCC plans and other areas of environmental compliance.
In addition to answering vital questions, attendee's asked their own questions to one of the aviation industries leading experts on SPCC compliance. Don’t miss this opportunity to prepare for the upcoming SPCC compliance deadline!
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NATA held the fourth and final QC webinar in a four part series that will provide you and your employees an opportunity to hear the latest techniques, tips and requirements straight from our industry experts Trace Talley with Flight Options and Frank Clark with Facet International. We discuss An Aircraft Operator's View Of Fuel QC and Filter Equipment Maintenance Procedures: How And Why - What ATA-103 Requires plus hear.
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NATA held the third QC Webinar in a four part series and will provide you and your employees an opportunity to hear the latest techniques, tips and requirements straight from our industry experts. We discuss The Straight Scoop On Additives and Filtration And Separation Options.
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- ($49.95)
NATA held the second QC Webinar in a four part series that will provide you and your employees an opportunity to hear the latest techniques, tips and requirements straight from our industry experts. Walter Chartrand with Air BP Aviation and Frank Clark with Facet International. We discuss If You Didn't Write It Down, Did You Actually Do It and contaminants In Fuel And How To Detect Them?
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| 2011 QC1 Fuel Receipt Procedures And Record Keeping Webinar -
($49.95)
NATA held the first QC Webinar in a four part series that provides you and your employees an opportunity to hear the latest techniques, tips and requirements straight from our industry experts, Reed Fuller with Ascent Aviation and Frank Clark with Facet International. We discussed mandatory specifications plus fuel receipt procedures, record keeping and the basics of aviation fuel filtration.
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- ($148.50)
Includes all four webinars (Buy three get one free - a 25% discount). Package includes recording of past webinars as well as upcoming live webinars. See archived webinars page for description of QC1 webinar.
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- ($246.00)
BEST VALUE! - This package includes all four webinars plus NATA's 2011 Fuel Handling and Quality Control Guide - buy three webinars get one free and 50% discount on the guide. (The guide normally sells for $195.00 for members and $250.00 for non-members.) Package includes recording of past webinars as well as upcoming live webinars. See archived webinars page for description of QC1 webinar.
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Spill Prevention Control and Countermeasures - ($49.95)
The EPA rules for Spill Prevention Control and Countermeasures affect nearly every FBO in the nation as well as many other aviation facilities including corporate aviation facilities, air charter/air taxi services, ground service operators, and many others. Any facility that stores more than 1, 320 gallons of fuel or oil in above ground storage tanks is subject to the rule and there are provisions for underground storage tanks as well.
Panelists:
Michael France, NATA Director of Regulatory Affairs
George S. Gamble, PE, President, 2G Environmental, LLC
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With the current downturn in the economy, the issue of fair competition at general aviation airports has become even more important to the FBO industry. Learn about your rights as an airport tenant, and how to protect your investment and improve your negotiating power.
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Curious or confused by Social Media? Wonder who in our industry is utilizing these tools and for what purposes? Want to know how to fit these channels into your business plan most advantageously? Need ideas for reaching journalists?
Social Media can seem daunting and intimidating, but there is help. In fact, a whole community of social media aficionados is available to answer your questions.
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New or Amended Minimum Standards: How to Ensure that Minimum Standards Help Not Hinder Your Business - ($49.95)
As Airports seek new revenues, confront simmering issues at their airports, and attempt to control aeronautical activities at GA airports, new Minimum Standards are being drafted, old Minimum Standards are being rewritten and existing Minimum Standards are being enforced. Properly drafted Minimum Standards can protect existing businesses from undercapitalized and unsafe competitors, and from businesses which have no basis to come on airport except that they have a friend in high places. Learn (1) how to interpret these Standards, (2) how to improve these Standards so that they help not hinder your business, and (3) what the FAA says about Minimum Standards. Minimum Standards can be your best friend or worst enemy. The FAA requires Airport Sponsors to seek comments from Airport users before finalizing these Standards. Be on the forefront of these efforts by learning to influence the drafting of the Standards before they are finalized.
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Hiring & Screening In Today’s Market - ($49.95) There is an average of seven people for every job vacancy and in some sectors more than 100 people for each vacancy. In today’s market, your staffing needs have changed, and the available workforce has broadened. Your greatest challenge is how BEST to design your hiring and screening process to get ahead of the competition and raise the bar on your hiring practices. This webinar will help you sort through the resumes and assist you with the key questions vital to finding the best fit for the job. We will discuss the most effective places to advertise and provide tips to ensure your application forms ask pertinent questions to target the right candidate in today’s market.
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