What type of payment do you accept?
We accept Mastercard®, Visa® and American Express® credit cards.


Is it safe to use my credit card online?
Yes - your card information is encrypted and cannot be read by others during transmission. Our servers use the industry-standard Secure Sockets Layer (SSL) technology to protect your information. These safeguards make your transaction safe and reliable.


Will my e-mail address or other personal information be distributed to third parties?
See our privacy policy statement.


How can I contact someone regarding a problem with my order?
Please email Safety 1st, safety1st@nata.aero or call (703) 845-9000 to check on your order or to contact someone regarding a problem with your order.


How can I contact someone regarding a problem with the training?
Please Email Safety 1st at safety1st@nata.aero or call (703) 845-9000 or use the Online help, once in the system, for problems regarding the training.

How is student information stored?
Student module progress and exam scores are stored electronically eliminating hours of tedious training paperwork. Students and administrators may track this information from either the student portal or the administrative portal.


What's new about the Online version of PLST?
PLST Online is now available anytime and anywhere. It is up-to-date with the latest best practices and industry standards and includes the following features: interactive lessons, electronic reporting of student progress and additional checklists and reference materials. Future updates to the online training are instantaneous for all participating companies.


Why Online training?
Online training introduces flexibility, automated student tracking, increased learning retention, dynamic content and randomized testing into traditional line service training programs, ultimately improving line service efficiency and productivity.


Why does the PLST Online have eight modules?
PLST Online took the video program and integrated the refueling modules into module three.  The safety and servicing aspects of refueling are also included in modules one and two.  Although the online program contains eight modules, the training time has increased to an average of nine hours from the original six and a half hours.  

What other online training resources accompany the PLST?
An online training resource page has been developed for participating companies.  All ancillary training references and guides are included for downloading or printing for both students and administrators/trainers.  This page contains the Aircraft Ground Service Online (AGSO) at www.nata.aero/agso, Aircraft Ground Service Guide, Aircraft Towing Guide (ATG), Trainer’s Guide, Fire Safety Manual and all PLST Online PDF references and checklists.

How do I sign-up?
You may register online at www.nata.aero/plst or call (703) 845-9000.


What if I am new to NATA and Safety 1st?
You may participate by emailing safety1st@nata.aero or by calling (703) 845-9000 for pricing and instructions.


Is there a discount for multiple employee registrations?
Yes. Please click here to go to the pricing page.


Will users need to print?
Yes, a printer will be needed but it is recommended that the Administrator/trainer print the training resources for all students to read and access. The PLST training resources include the Aircraft Ground Service Online (AGSO) at www.nata.aero/agso, Aircraft Ground Service Guide, Aircraft Towing Guide, Trainer’s Guide, Fire Safety Manual and PLST PDF documents shown periodically throughout the online lessons highlighting specific best practices and procedures.


What version of browser works best?
The program will support Internet Explorer (recommended), FireFox for PC and Safari for Mac.


Any special programs needed other than the browser?
The only software requirement will be plug-ins for Macromedia flash and shockwave. The software will detect if the plug-in is installed and provide a link if not.


Does the application use any special plug-ins?
The only software requirement will be plug-ins for Macromedia flash and shockwave. The software will detect if a necessary plug-in is installed and provide a link if not.


What security settings on the browser are recommended?
The default settings will work.


Does the application use streaming media?
Yes. We stream flash, mp3s and video (.flv - flash video).


What kind of bandwidth is needed to run the application effectively?
It runs best on a high-speed connection. DSL, T1 or cable all work fine.


Are there any common PC apps such as Adobe that are needed?
Yes, all the additional best practices and procedures are in PDF format and will require printing using Adobe Reader.


 Download Adobe Reader (for free).