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FAQ's


What type of payment do you accept? How do I find out more information about De/Anti Icing and Customer Service, Safety & Security?
Is it safe to use my credit card online? What other online training resources accompany the PLST?
Will my e-mail address or other personal information be distributed to third parties? How do I purchase online training if my company is NOT a NATA Member?
How can I contact someone regarding a problem with my order? How do I purchase online training if my company IS a NATA Member?
How can I contact someone regarding a problem with my training? Is there a discount for multiple employee registrants?
How is student information stored? Will users need to print?
What's new about the online version of PLST? What version of browser works best?
Why Online training? Any special programs needed other than the browser?
Why does the PLST online hove eight modules? What security settings on the browser are recommended?
Do I need to do online training if I did the video PLST training? Does the application use streaming media?
What's the difference between initial and recurrent training? What kind of bandwidth is needed to run the application effectively?
What is the Aircraft Guide Service Online (AGSO)?  


What type of payment do you accept?
We accept Mastercard®, Visa® and American Express® credit cards.


Is it safe to use my credit card online?
Yes - your card information is encrypted and cannot be read by others during transmission. Our servers use the industry-standard Secure Sockets Layer (SSL) technology to protect your information. These safeguards make your transaction safe and reliable.


Will my e-mail address or other personal information be distributed to third parties?
See our privacy policy statement.


How can I contact someone regarding a problem with my order?
Please email Safety 1st, safety1st@nata.aero or call (703) 845-9000 to check on your order or to contact someone regarding a problem with your order.


How can I contact someone regarding a problem with the training?
Please visit the Online help, once you are logged into the system or email Safety 1st at safety1st@nata.aero or call (703) 845-9000.



How is student information stored?
Student module progress and exam scores are stored electronically eliminating hours of tedious training paperwork. Students and administrators may track this information from either the student portal or the administrative portal.


What's new about the Online version of PLST?
PLST Online is available anytime and anywhere just by connecting to the internet. It is up-to-date with the latest best practices and industry standards and includes the following features: interactive lessons, electronic reporting of student progress and additional checklists and reference materials. Updates to the online training are instantaneous for all participating companies.


Why Online training?
Online training introduces flexibility, automated student tracking, increased learning retention, dynamic content and randomized testing into traditional line service training programs, ultimately improving line service efficiency and productivity.


Why does the PLST Online have eight modules?
PLST Online took the video program and integrated the refueling modules into module three.  The safety and servicing aspects of refueling are also included in modules one and two.  Although the online program contains eight modules, the training time has increased to an average of nine hours from the original six and a half hours. Click here to view a listing of modules/topics.

Do I need to do online training if I did the video PLST training?
Yes.
We no longer accept any certification requests from the video PLST training. We had transitioned the program into an online training access that continually is revised and updated.

What's the difference between initial and recurrent training?
If your student has never taken the online PLST course they need to be assigned initial training. Once certified, we require that students get recurrent training every two years which comes with new PLST and Fire Safety Certificates
. To view the cost difference between initial and recurrent please click here.

What is the Aircraft Guide Service Online (AGSO)?
We no longer publish or sell the "Aircraft Ground Service Guide" (AGSG).  We have transitioned the AGSG to an online access subscription, it is now an online reference to aircraft information.
The AGSO has nearly every detail required to service the general aviation aircraft that land at your operation. If you don’t find line drawings, fueling panel shots/videos and towing information, please know we will continue to upload this information as it becomes available.

All Safety 1st participants have access to the AGSO using their user name and password. If you are not a participating company but would like to subscribe, please call (703) 845-9000.

How do I find out more information about De/Anti Icing and Customer Service, Safety & Security?
Please click here to read about our additional online training courses.
 

What other online training resources accompany the PLST?
An online training resource page has been developed for participating companies.  All ancillary training references and guides are included for downloading or printing for both students and administrators/trainers.  This page contains the Aircraft Ground Service Online (AGSO) at www.nata.aero/agso, Aircraft Ground Service Guide, Aircraft Towing Guide (ATG), Trainer’s Guide, Fire Safety Manual and all PLST Online PDF references and checklists.


How do I purchase online training if my company is NOT a NATA Member?
Please call the Safety 1st Department at (703) 845-9000 so we can set up a company profile.


How do I purchase online training if my company IS a NATA Member?
If you are a new NATA member, please wait at least 3 days before purchasing to allow time for your log-in information to be updated. After which, you can purchase the PLST program online. If you need immediate training, please contact the Safety 1st team at (703) 845-9000.


Is there a discount for multiple employee registrations?
Yes. Please click here to go to the pricing page.


Will users need to print?
Yes, a printer will be needed but it is recommended that the Administrator/trainer print the training resources for all students to read and access. The PLST training resources include the Aircraft Ground Service Online (AGSO) at www.nata.aero/agso, Aircraft Ground Service Guide, Aircraft Towing Guide, Trainer’s Guide, Fire Safety Manual and PLST PDF documents shown periodically throughout the online lessons highlighting specific best practices and procedures.


What version of browser works best?
The program will support Internet Explorer (recommended), FireFox for PC and Safari for Mac.


Any special programs needed other than the browser?
Yes. One requirement will be plug-ins for Macromedia flash and shockwave. The software will detect if the plug-in is installed and provide a link if not.

The second requirement is Adobe Reader as all the additional best practices and procedures are in PDF format and will require printing using Adobe Reader.

Adobe Reader Icon
 Download Adobe Reader (for free).


What security settings on the browser are recommended?
Most default settings will work. You MUST TURN OFF all pop-up blockers (this includes the pop-up blockers linked to each toolbar at the top of your browser page, i.e. Google toolbar, or any other search toolbars)

Some suggestions to help your training run smoothly:
~ Delete the browsing history (located under your browser tools).
~ Try training on a different computer.


Does the application use streaming media?
Yes. We stream flash, mp3s and video (.flv - flash video).


What kind of bandwidth is needed to run the application effectively?
It runs best on a high-speed connection. DSL, T1 or cable all work fine. We do not recommend trying to train using a dial up connection.

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