Read what past attendees said about the Certified CSR Program

"I walked away with a greater understanding of the impact we have on our customers. The nuances and ways to enhance the customer experience taught during the class have become invaluable tools that I will carry with me to the workplace. Everyone in the services industry should take this class!" - Tosha Thomas, Signature Flight Support
"I highly recommend the Certified CSR Program to anyone working in an FBO. The skills and knowledge I have learned will benefit my company. Interacting and networking with FBOs from all over the United States is an invaluable experience." - Valori Trent, Crownair Aviation
"I absolutely recommend this program! The speakers are very engaging and touch on the essentials of your business practices you use every day." - Chantel Ridley, Cutter Aviation

Certified CSR Program with Food Safety Certification:
$425/NATA Members; $650/Non-Members 
Certified CSR Program ONLY: $325/NATA Members; $450/Non-Members
Aviation Food Safety Certification ONLY:
$200/NATA Members; $300/Non-Members

The NATA Certified CSR Program teaches attendees valuable knowledge and customer services skills in order to set the tone for successful customer services experiences. They will learn how to deal with disgruntled customers and turn a marginal customer transaction into a fulfilled client transformation.
NEW THIS YEAR With a growing aviation industry and a need for in-flight catering, FBO and CSR professionals must be trained for success. NATA and Air Culinaire Worldwide are proud to offer a one-day Aviation Food Safety Certification class to demonstrate the importance of food handling. Passengers expect their catering to be prepared, packaged and cared for with a level of expertise, creating a need to proper education. Upon completion of this course, you will be able to handle orders with ease and will receive a national certificate as well as an Air Culinaire Worldwide and Aircare Facts certificate.

Session Topics will include: 
  • Building long-term profitable customer relationships.
  • Setting service standards & bringing them to life.
  • Making a good first impression.
  • Teamwork and leadership skills
  • Fuel and service invoicing.
  • Up-selling fuel and other services.
  • Conflict resolution.
  • Anticipating customer needs.
  • Customer service dos and don'ts.
  • Aviation / FBO Food Safety
Who should attend:
  • FBO Customer Service Representatives (CSRs)
  • Aircraft Greeters and Facilitators
  • Concierge Personnel
  • Schedulers and Dispatchers
  • Managers and Supervisors
  • Anyone involved in delivering a great customer service experience
Have questions, please contact NATA at  or (202) 774-1532.

Certified CSR Program Sponsors


Cancellation Policy:
Registration fee is refundable two weeks out less a $50 processing fee; however, substitutions are permitted at anytime or a change to a different seminar within the same year is acceptable. No registration fees are refunded within two weeks of the training.