FOR IMMEDIATE RELEASE FOR MORE INFORMATION CONTACT
Eric R. Byer
Vice President, Government and Industry Affairs
800-808-6282
ebyer@nata.aero
NATA ROLLS OUT CUSTOMER SERVICE, SAFETY & SECURITY TRAINING MODULE FOR ALL FBO EMPLOYEES
Alexandria, VA, October 28, 2010 — Today, the National Air Transportation Association’s (NATA) Safety 1st launched an online Customer Service, Safety & Security Module to address the service, security and safety needs of every FBO employee.
Included in the training are customer service, safety and security best practices and procedures, vivid videos and photos to help shape understanding, quizzes throughout to reinforce major concepts and a final exam to ensure comprehension – all combined in a thorough online package for consistent training of your entire staff.
What’s covered in the customer service, safety & security training module?
- Introduction:
- provides a better understanding of the tasks line specialists perform on the ramp
- contains terminology used to talk to pilots on the ramp and radio
- delivers knowledge about parts of an aircraft, providing a better understanding of the industry
- gives an overview of ramp safety concerns for everyone
- Safety:
- covers information necessary to cross-train staff members to help on the ramp with tasks such as marshalling
- Customer Service :
- provides information to help communicate with staff and customers as well as to gain a better a better understanding of customers
- Security:
- discusses in-depth processes on operational security from the ramp to the hangars to the office
- reinforces the importance of conscientious staff support throughout the operation to help protect customers and their clientele
“Safety may typically start with line specialists, but it does not end with them,” said NATA Director of Safety and Training Amy Koranda. “All employees have a stake in ensuring that an FBO is operating in accordance with the highest service, safety and security standards. The customer service, safety and security training module opens up an opportunity to train your entire staff.”
NATA’s Safety 1st Online training such as this Customer Service, Safety & Security module is comprehensive – everything needed to train, test and track employees is included in convenient online modules. Pricing for the online training is based on a sliding scale. To order, visit www.nata.aero/onlinetraining.
“At NATA, Safety 1st is not just a name it is a mission. We continue to set the industry standard in safety by developing convenient, cost effective training in best practices and procedures specific to our members’ needs,” added NATA President James K. Coyne. “NATA’s Safety 1st plans to launch an additional module this November.”
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NATA, the voice of aviation business, is the public policy group representing the interests of aviation businesses before the Congress and federal agencies.