NATA is pleased to offer the Statement Regarding Ethical Conduct for general aviation businesses – outlining the Association’s ongoing commitment to promoting the highest ethical standards and integrity throughout the industry.
NATA’s Board of Directors recognizes the vital need for all aviation businesses to adopt and adhere to a code of ethics that enforces company values, promotes fair business practices and deters wrongdoing. The heart of NATA’s mission is to empower general aviation businesses to act safely and with integrity. These attributes have historically been a key part of the success of the general aviation industry.
NATA’s Board of Directors firmly believes that general aviation businesses should adhere to the ethical principles of Safety, Integrity, Accountability and Respect. NATA strongly encourages all general aviation businesses to establish and enforce a code of ethics using these four guiding principles.
NATA’s Statement Regarding Ethical Conduct is borne of careful consideration and the fusion of decades of industry experience. We hope that it serves as a guide for our members and aviation businesses everywhere.
Industry Best Practices – Know Before You Go
The National Air Transportation Association (NATA), along with five additional major aviation associations, jointly released the “Know Before You Go” best business practices. The joint release lays out a series of communications best practices including publishing an online list of potential prices, fees, and charges that pilots may face when landing at an airport.
The joint release recognizes that certain providers face unique challenges and may need time to implement the new best practices. It also recommends customers contact FBOs directly, “so that operators can ask questions, know and evaluate their options, and make informed decisions.”
“The National Air Transportation Association (NATA) and its Airport Business Committee are pleased to assist in driving an initiative that allows aviation businesses to demonstrate their commitment to continuous improvement in communications and customer service,” said NATA President Gary Dempsey. “This industry-recommended best business practice document memorializes the importance of clear communication which is practiced by the vast majority of FBOs.”
The joint release was issued by the following aviation associations: NATA, the Aircraft Owners and Pilots Association, the Experimental Aircraft Association, the General Aviation Manufacturers Association, Helicopter Association International, and the National Business Aviation Association.