Industry Best Practices for Communications
The National Air Transportation Association (NATA), along with five additional major aviation associations, jointly released the “Know Before You Go” best business practices. The joint release lays out a series of communications best practices including publishing an online list of potential prices, fees, and charges that pilots may face when landing at an airport.
The joint release recognizes that certain providers face unique challenges and may need time to implement the new best practices. It also recommends customers contact FBOs directly, “so that operators can ask questions, know and evaluate their options, and make informed decisions.”
“The National Air Transportation Association (NATA) and its Airport Business Committee are pleased to assist in driving an initiative that allows aviation businesses to demonstrate their commitment to continuous improvement in communications and customer service,” said NATA President Gary Dempsey. “This industry-recommended best business practice document memorializes the importance of clear communication which is practiced by the vast majority of FBOs.”
The joint release was issued by the following aviation associations: NATA, the Aircraft Owners and Pilots Association, the Experimental Aircraft Association, the General Aviation Manufacturers Association, Helicopter Association International, and the National Business Aviation Association.
Read the “Know Before You Go” best business practices for communications.
Communication Best Practices for FBOs and Aircraft Operators to Prepare for High-Demand Activity Periods
During high-demand travel periods, proactive communication between Fixed Base Operators (FBOs) and aircraft operators is essential to ensuring a smooth and efficient experience on the ground. Increased aircraft movements, limited ramp space, and heightened service demands make it critical for both parties to plan ahead and stay in close contact.
NATA is pleased to offer the guide and “The Complexities of Today’s FBO Model” resource as part of our commitment to promoting the widespread adoption of best business practices developed under the industry Know Before You Go initiative.
Read the “Know Before You Go Communication Best Practices to Prepare for High-Demand Activity Periods.”