NATA Recognizes Outstanding Performance by FBO Customer Service Representatives
FBO Customer Service Representatives play a vital role in facilitating the customer journey and providing service for a diverse customer base. Successful CSRs are constantly coordinating client needs with vendor requirements all while meeting organizational performance and safety goals in a high pressure and fast-paced environment. NATA is excited to recognize the valuable impact FBO CSRs have on the success of our industry with the inaugural annual NATA FBO CSR Excellence Award. Any FBO CSR who has completed any of the following: the NATA Certified CSR workshop, online Customer Service, Safety & Security course or the Professional Line Service Training program is eligible to be nominated for this award.
Current Recipient:
2024 - Isadora Pena, Customer Support Manager, Banyan Air Service
Past Recipient:
2021/2022 - Carla Keeney, Customer Service Manager, Jet Access Indianapolis
2019 - Betsy Santos-Torres, Customer Service Supervisor, Bohkle International Airways
2018 - Kristine (Krissy) Ross, Customer Service Supervisor, Pentastar Aviation