NATA Recognizes Outstanding Performance by FBO Customer Service Representatives
FBO Customer Service Representatives play a vital role in facilitating the customer journey and providing service for a diverse customer base. Successful CSRs are constantly coordinating client needs with vendor requirements all while meeting organizational performance and safety goals in a high pressure and fast-paced environment. NATA is excited to recognize the valuable impact FBO CSRs have on the success of our industry with the inaugural annual NATA FBO CSR Excellence Award. Any FBO CSR who has completed any of the following: the NATA Certified CSR workshop, online Customer Service, Safety & Security course or the Professional Line Service Training program is eligible to be nominated for this award.
2026 Winner | Barbara Bauer, Customer Service Supervisor, Banyan Air Service
Sure, many aviation professionals can be described as hard-working, knowledgeable, and dedicated. But only a few can be called transformative. Count Barbara Bauer among them.
In her role as Customer Service Supervisor at Banyan Air Service in Fort Lauderdale, Bauer is known not only for providing superior service but also for improving operations and strengthening the company’s culture.
For this above-and-beyond commitment to Banyan’s mission and the broader general aviation community, Bauer has been honored with the 2026 NATA FBO Customer Service Representative Award, which recognizes “the valuable impact of a Fixed Base Operator Customer Service Representative on the overall success of our industry.”
Bauer has been recognized by management as someone whose contributions extend far beyond the front desk and support every aspect of Banyan’s work. She truly takes the “CS” in her CSR role seriously—and to heart.
Current Recipient
2026 – Barbara Bauer, Customer Service Supervisor, Banyan Air Service
Past Recipient
2025 – Erin Schubert, Customer Service Manager, APP Jet Center in Stuart, Florida
2024 – Isadora Pena, Customer Support Manager, Banyan Air Service
2021/2022 – Carla Keeney, Customer Service Manager, Jet Access Indianapolis
2019 – Betsy Santos-Torres, Customer Service Supervisor, Bohkle International Airways
2018 – Kristine (Krissy) Ross, Customer Service Supervisor, Pentastar Aviation