NATA Recognizes Outstanding Performance by FBO Customer Service Representatives
FBO Customer Service Representatives play a vital role in facilitating the customer journey and providing service for a diverse customer base. Successful CSRs are constantly coordinating client needs with vendor requirements all while meeting organizational performance and safety goals in a high pressure and fast-paced environment. NATA is excited to recognize the valuable impact FBO CSRs have on the success of our industry with the inaugural annual NATA FBO CSR Excellence Award. Any FBO CSR who has completed any of the following: the NATA Certified CSR workshop, online Customer Service, Safety & Security course or the Professional Line Service Training program is eligible to be nominated for this award.
2025 Winner | Erin Schubert, Customer Service Manager, APP Jet Center
Customer service is in Erin Schubert’s DNA. It doesn’t matter if you’re flying a four-seat piston or one of the largest business jets, you’re going to get the same attention to detail and the same care.
“We have everybody flying in here, from the guy just going fishing in The Bahamas in his single-engine to the CEO getting off of a Gulfstream—and everything in between,” she said about her role at APP Jet Center, a full service FBO at Witham Field in Stuart, Florida. “Everyone is treated like our most important customer, because they are.”
For that single-minded devotion to service, Schubert has been named the winner of the 2025 NATA FBO Customer Service Representative Award, which highlights the “valuable impact of a Fixed Base Operator Customer Service Representative on the overall success of our industry.”
Current Recipient
2025 – Erin Schubert, Customer Service Manager, APP Jet Center in Stuart, Florida
Past Recipient
2024 – Isadora Pena, Customer Support Manager, Banyan Air Service
2021/2022 – Carla Keeney, Customer Service Manager, Jet Access Indianapolis
2019 – Betsy Santos-Torres, Customer Service Supervisor, Bohkle International Airways
2018 – Kristine (Krissy) Ross, Customer Service Supervisor, Pentastar Aviation