NATA’s Know Before You Go initiative encourages clear, consistent communication so customers understand what to expect before a trip, including services, timing, and cost drivers. One recent example of that principle in action is Signature Aviation’s launch of Signature Vision, a digital portal intended to centralize reservation management, service updates, and pricing visibility for private aviation customers.
According to Signature Aviation, the platform provides a single dashboard where users can manage reservations and service requests, receive real-time updates on requested services, and view location-specific pricing across fuel types and other offerings. The portal also supports enrollment in Signature’s BRAVO pricing program and TailWins loyalty program through one account, and it integrates real estate search tools for hangar, office, and ramp space across Signature’s network.
NATA welcomes examples of how members are applying Know Before You Go principles in day-to-day operations, whether through digital tools, pre-trip communications, posted service information, or customer education practices. If your organization has implemented an approach that improves upfront clarity for customers, let us know so we can highlight member-driven best practices across the association.