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| October 21, 2019 — Volume 18, Issue 41 |
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| This Week's Top Stories |
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FAA Releases Diesel Exhaust Fluid (DEF) Safety Risk Assessment Report
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The Federal Aviation Administration (FAA) released a safety risk assessment report on jet fuel contamination with Diesel Exhaust Fluid (DEF). The assessment was based on the risk matrix and severity and likelihood definitions from the FAA Order 8040.4B, Safety Risk Management Policy. The report was prepared by the Safety Risk Management (SRM) team comprised of NATA staff, FAA representatives, and industry stakeholders. As noted in the memorandum, the SRM team identified a high initial risk associated with this safety issue and the potential to have a high residual risk, due to the common cause factor that the fuel system supplies all engines on the aircraft of failure, if joint efforts with the Environmental Protection Agency (EPA) are unable to remove the hazard. The FAA continues to work with the EPA on potential regulatory mitigations.
The report outlines the background/overview of the DEF contamination events, the safety risk management planning and methodology, system analysis/description, the safety risk analysis and assessment, provides 15 safety recommendations to mitigate the risk of jet fuel contamination with DEF, and details the FAA’s tracking and monitoring plan for this assessment.
Read more.
NATA sent out free Diesel Exhaust Fluid (DEF) decals to its members that can be used to clearly label storage containers and transfer equipment specifically for DEF use to avoid future contamination emergencies. Available upon request to Safety1st@nata.aero.
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Schedule a Demo with the Safety 1st Team During NBAA-BACE
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Representatives from NATA’s Safety 1st division will be attending NBAA-BACE this week in Las Vegas, NV. They will be available to meet and speak about the benefits of the new Safety 1st Training Center. Contact us today to receive a demo at NBAA-BACE and to learn more about this innovative training program.
Developed by industry experts, the latest Safety 1st Training Center provides revolutionized training for FBOs, ground handlers, and other aviation businesses globally. The updated platform will allow companies to focus training efforts on skills and tasks on an as-needed basis rather than requiring full completion of all content in a limited time frame.
The Safety 1st Training Center is available by annual subscription, allowing businesses to fix their annual training cost and reduce the organizational impact of employee turnover. Visit www.nata.aero/safety1st for more information.
Please email safety1st@nata.aero or info@nata.aero if you would like to set up a meeting. we look forward to seeing you at NBAA-BACE.
View the training center’s highlight video here.
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The 2019 Aviation Leadership Conference is Fast Approaching
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On November 5-6, 2019, senior aviation leaders like you will convene in Washington, D.C. to hear from top aviation government officials and industry experts. The ALC offers many opportunities to network and interact in meaningful discussions on enhancing operations and addressing aviation business issues. View the full agenda here. The Conference kicks off with a Luncheon Keynote session on Tuesday, November 5 at 12:00 p.m. and continues on the rest of the day with additional sessions, concluding with a Networking Reception from 5:15 pm - 6:30 pm. It picks back up Wednesday, November 6 with a half-day of sessions concluding at 12:15 pm.
Register now at www.nata.aero/alc.
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Members of NATA's Executive team and staff will be present at NBAA-BACE on October 22-24 in Las Vegas, NV. VP Ryan Waguespack will be speaking on the Safety and Training in Part 135 Operations panel on Tuesday, October 22 at 10:30am in room N250 at the Las Vegas Convention Center. The panel will discuss plans to combat illegal charter operations, efforts underway to improve safety and training for Part 135, & more.
The team will be onsite at the convention center to answer questions and discuss NATA benefits.
To schedule an appointment with someone from the NATA team at BACE, please email info@nata.aero. Read more.
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| Member Monday: |
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NATA Member Monday! | Global Trek Aviation
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NATA’s Member Monday series highlights the diverse businesses that make up the Association's membership to show the positive impacts they have on their communities, the aviation business industry, and the world at large.
Global Trek Aviation Group was founded on the principles of professionalism, safety, and elite customer service in 2015 by four colleagues who have been working hard ever since providing excellent assistance and services to all their customers. They have two locations: the Cardiff International Airport (EGFF/CWL) and the Belfast International Airport (EGAA/BFS), the latter of which was awarded “FBO of the Year 2019 – Northern Ireland” in the Air Transport Awards by International Transport News.
Global Trek Aviation is a high energy, vibrant, and highly experienced FBO provider at the Belfast International Airport and Cardiff International Airport. When it comes to looking after customers’ needs, Global Trek Aviation goes the extra mile, so you don’t have to.
Read more here, and search #NATAMemberMonday on our social media for more stories like this in the upcoming weeks.
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| Association Highlights: |
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NATA’s Insurance Programs Provide Strength in Numbers
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NATA's 2019 Fall edition of the Aviation Business Journal is now available online.
Highlights from this issue:
- Aviation’s Greatest Revolution
- NATA’s Fifth Annual Aviation Business Conference
- Insurer Integrity in a Tough Market
- Marijuana and Safety-Sensitive Functions Don’t Mix
- Air BP: A Growing Emphasis on Sustainable Aviation Fuels
- Victor: Flying Carbon Neutral
- 2019 NATA Buyers’ Guide
- And more!
As always, we thank our advertisers and Member Support Level participants. Click here to read.
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NATA’s Insurance Programs Provide Strength in Numbers
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In an effort to bring value and savings to our members, NATA is proud to offer several cost effective and high performing insurance programs. NATA works to protect your place of business and employees by offering three proven Programs:
- Workers Compensation Insurance Program — underwritten by QBE Aviation — offers tangible annual savings in the form of a Good Experience Return (GER), which often equals or exceeds membership dues. Over $6.6 million in GER was returned to Program participants this year!
- P&C Insurance Program provides a full suite of insurance coverage for members. This broker-driven program delivers flexible coverage options with a quick and simple enrollment process. Coverages include Commercial Property, Business Auto, Cyber, Crime, Tanksafe, and more!
- Loss of License Insurance Program further protects your pilots — a crucial advantage in the current challenging environment for pilot staffing and retention. All participants are treated as one entity through the NATA plan, allowing for an easy underwriting experience and premium reductions created by the larger buying pool. The NATA Loss of License Insurance Program includes NATA’s FAA Medical Certification Services at no additional cost.
Email insuranceprograms@nata.aero or fill out this form to speak with a program representative today.
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| Events: |
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Take Your FBO Customer Service Skills to New Heights this December with NATA's Certified CSR Program
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The NATA Certified Customer Service Representative (CCSR) Program is back by popular demand! Learn valuable customer service skills in order to set the tone for successful customer services experiences in an instructive and role-playing setting.
Agenda topics include:
-Anticipating customer needs
-Building long-term profitable customer relationships
-Conflict resolution
-Cultural awareness
-Customer service DOs and DONTs
-Making a good first impression
-Setting service standards & bringing them to life
-Teamwork and leadership skills
-Upselling fuel and other services
-And more!
Don't delay — this seminar continually sells out and is now less than two months away! rotorcraft rated pilot. Read more.
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| Membership Spotlights: |
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Textron Heightens Emphasis on Parts, Service Technology
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In an effort to bolster its customer support, Textron Aviation has been on a path this year to revamp its parts operation and introduce new technology that’s expected to minimize maintenance downtime on its newest Citations and turboprops, the Wichita airframer announced on the eve of BACE. Brad Thress, who earlier this year moved from engineering to lead parts, programs, and flight operations as Senior Vice President, told AIN he is focusing on three priorities: parts availability, pricing, and timely delivery. “I like to say that our priorities are basically the three basic things you need to sell a part,” he added. Read more.
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Universal Opens First Ever General Aviation Terminal in Costa Rica
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Costa Rica’s first-ever general aviation terminal (GAT) is set to debut in time for the busy 2019 holiday season, according to Universal Aviation, which is part of the consortium selected to manage the facility at Juan Santamaria International Airport. The facility, which will operate under the name GAT SJO General Aviation Terminal, is part of the new domestic terminal at the airport that includes on-site customs, immigration, and quarantine (CIQ); improved transit time between aircraft and car; roof-covered access on the street and air sides; and separation from commercial passengers. “Upon opening, GAT-SJO will provide a faster, better, and more secure experience for business aircraft operators,” said Adolfo Aragon, Universal’s Senior VP for Latin America and the Caribbean. “The frustrating days of waiting in long lines mixed with commercial passengers, while being separated from your baggage are soon to be a thing of the past.” Read more.
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Duncan Aviation Encourages ADS-B Emitter Checks
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With the Jan. 1, 2020 deadline looming for aircraft flying in most U.S. airspace to comply with the ADS-B Out mandate, business aircraft service provider Duncan Aviation recommends operators perform an emitter status check to ensure their equipment is compliant. “A recent report found there are more than 7,700 aircraft with non-performing emitters (NPEs),” said Nate Klenke, Duncan Aviation manager of completions and modification services sales. “Many of the aircraft with NPEs were likely installed more than four years ago or prior to changes made in the mandate. Some may be a result of an improper installation or equipment configuration.” Read more.
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| Air Charter Safety Foundation News: |
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Keystone Aviation Renews ACSF Industry Audit Standard Registration
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Last week, the Air Charter Safety Foundation (ACSF) announced that Keystone Aviation of Salt Lake City, UT has renewed its status on the ACSF Industry Audit Standard (IAS) Registry. “As one of the founding members of ACSF, Keystone Aviation continuously demonstrates their commitment to high safety standards,” said ACSF President Bryan Burns. “We congratulate them on their recent IAS registry renewal and appreciate their ongoing support of our programs—from leadership on our Board of Governors to funding of our safety awareness ad campaigns.” Read more.
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Fall 2019
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NATA News is a weekly e-newsletter offering top industry, legislative, regulatory and association news.
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