Industry Best Practices - Know Before You Go

The National Air Transportation Association (NATA) along with 5 additional major aviation associations jointly released the “Know Before You Go” best business practices. The joint release lays out a series of communications best practices including publishing an online list of potential prices, fees, and charges that pilots may face when landing at an airport.

The joint release recognizes that certain providers face unique challenges and may need time to implement the new best practices. It also recommends customers contact FBOs directly, “so that operators can ask questions, know and evaluate their options, and make informed decisions.”

“The National Air Transportation Association (NATA) and its Airport Business Committee are pleased to assist in driving an initiative that allows aviation businesses to demonstrate their commitment to continuous improvement in communications and customer service,” said NATA President Gary Dempsey. “This industry recommended best business practice document memorializes the importance of clear communication which is practiced by the vast majority of FBOs.”

The joint release was issued by the following aviation associations: NATA, the Aircraft Owners and Pilots Association, the Experimental Aircraft Association, the General Aviation Manufacturers Association, Helicopter Association International, and the National Business Aviation Association.

Read the “Know Before You Go” best business practices.